Refund policy
At Eeman’s Collection, we strive to deliver premium quality products to our customers. Please read our policy carefully before placing your order.
1) Return / Refund Policy
We do not offer refunds or returns once the order has been confirmed and delivered.
2) Exchange Policy (Eligible Cases Only)
Exchange requests are accepted within 7 days of delivery only if:
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The item received is damaged or defective
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You received the wrong item
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The product has a manufacturing fault
Requests made after 7 days will not be entertained.
3) Items Not Eligible for Return or Exchange
The following items cannot be returned or exchanged:
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All Sale / Discounted Articles
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Customized / stitched / altered items
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Items purchased during promotions or special offers
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Products without original tags and packaging
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Items that have been used, washed, or worn
⚠️ Please Note: Any article purchased on sale or discount is strictly non-returnable and non-exchangeable.
4) Conditions for Exchange
To qualify for exchange:
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The item must be unused, unwashed, and in original condition
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Original tags and packaging must be intact
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Proof of purchase (order number) is required
5) How to Request an Exchange
To request an exchange, please contact us within 7 days of delivery and provide:
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Your Order Number
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Clear photos/videos of the issue
Email: support@eemanscollection.com
WhatsApp: +92-XXXXXXXXXX
Our team will review your request and guide you accordingly.
6) Color & Design Disclaimer
Please note:
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Slight color variations may occur due to lighting and screen resolution differences.
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Minor variation in embellishments or detailing may occur as part of the production process.
